Along with so many other family-owned business, we have been forced to close our doors by California order. Following are details of how your visit may change when we reopen.

In addition to our standard procedures, we have implemented new measures for both clients and staff. Please be prepared to follow these measures when you come for services to ensure everyone’s health and safety.

We greatly appreciate your patience and understanding.

Appointment Request

Services by Appointment Only

The spa is not open to walk-in business for appointments or for retail shopping. Please do not visit Verabella without first securing an appointment confirmation. Only those with scheduled appointments will be allowed to enter. Products may be purchased during a scheduled visit—or anytime at our site with free shipping. 

Please do not bring friends, family or pets as we cannot accommodate them and don’t wish an uncomfortable situation for you or our staff.

Changes to Booking, Reception & Services

Limited Schedule

We are staggering appointments in the aestheticians' schedules to avoid congestion and allow for complete disinfection between appointments.

Please arrive for your appointment on time and ready.

Booking – Screening & Payment Arrangements

At the time of booking, we will ask a few basic pre-screening questions to minimize the chance of exposure.

We will ask you to make payment arrangements over the phone prior to your visit in order to minimize checkout time and limit unnecessary points of contact.

Reception

Please arrive to your scheduled appointment on time, wearing a mask that covers your nose and mouth. We cannot allow entrance without a mask and cannot provide one to you.

Our front desk team will always be wearing masks, and there is a PlexiGlass shield at the front desk. Call/text 1-310-278-4733 or simply wave through the window to let us know that you have arrived and to check if we are ready to see you. If we are not ready, we may ask you to wait in our beautiful courtyard.

Please use the automatic hand sanitizer dispenser at the front door. We will unlock the door and will check your temperature with a non-contact digital forehead thermometer before entering.

You will be asked to sign a waiver before receiving services.

We will not offer coffee, tea or candies, and magazines have been removed.

Our bathroom is now reserved exclusively for staff. Please be sure to use a bathroom before you arrive. We will have key cards for shared restrooms on the 2nd and 3rd floors.

Services

Our La Bella Donna makeup counter is not available for applications at this time, and we will not be offering samples of our products.

Masks must be worn inside Verabella and can only be removed when your aesthetician asks you to remove it in your individual treatment room.

Once your mask comes off, during your treatment we kindly ask you to keep your mouth closed and to refrain from speaking (to the aesthetician or on the phone). Please limit catching up to while your mask is still on, before or after your facial treatment. This is important for the health and well-being of our staff and you. Facials are the only beauty treatment requiring a client to remove a mask, which means an increased risk.

Better Safe Than Sorry

If you have any of the following symptoms, please cancel your appointment. While we can’t wait to care for your face again, we would rather you wait to visit us and care for yourself at home instead. If you must cancel a confirmed appointment, you will NOT be charged.

  • Nasal congestion
  • Sore throat
  • Achiness
  • Nausea
  • Vomiting
  • Diarrhea
  • Fever higher than 100.4°F
  • Cough
  • Shortness of Breath
  • Loss of Taste or Smell

Limited Schedule

We are staggering appointments in the aestheticians' schedules to avoid congestion and allow for complete disinfection between appointments.

Disinfection procedures include:

  • Aestheticians will wash and sanitize hands between clients.
  • Aestheticians are required to wear masks, face shields and gloves during your facial.
  • Facial rooms will be sanitized between each client with EPA-approved disinfectant.
  • Bed linens and towels will continue to be washed with detergent and bleach by an industrial linen service that follows strict CDC guidelines.

Because we are accommodating fewer clients at a time to limit exposure and perform added duties, it is more critical than ever to arrive your appointment on time and ready to go.